Customer Service Representative

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AVG. SALARY

$47,640

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Money & Outlook

:

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North Dakota Earnings

Average Annual Wage

$47,640

Entry Annual Wage

$34,190

Experienced Annual Wage

$68,350

Average Hourly Wage

$22.91

Entry Hourly Wage

$16.44

Experienced Hourly Wage

$32.86

Median Hourly Wage

$21.48

North Dakota Regional Earnings

North Dakota Metropolitan Areas Wages

Region Average Entry Level Experienced
Bismarck MSA $47,360 or $22.77/hr $35,140 or $16.89/hr $62,260 or $29.93/hr
Fargo ND-MN MSA $45,570 or $21.91/hr $30,440 or $14.64/hr $61,530 or $29.58/hr
Grand Forks ND-MN MSA $46,820 or $22.51/hr $31,800 or $15.29/hr $69,140 or $33.24/hr
Minot MSA $46,780 or $22.49/hr $29,290 or $14.08/hr $67,020 or $32.22/hr

North Dakota Geographical Areas Wages

Region Average Entry Level Experienced
East North Dakota nonmetropolitan area $54,170 or $26.04/hr $37,200 or $17.89/hr $75,820 or $36.45/hr
West North Dakota nonmetropolitan area $52,290 or $25.14/hr $34,490 or $16.58/hr $77,070 or $37.05/hr

North Dakota's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -4%
Job Openings 810 estimated annual job openings
Employment 6,558 were employed in this occupation

North Dakota's Regional Employment and Outlook

Regions with stable outlook (0 to 20% growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 5 2,989 0% -1 389 388

Regions with decreasing outlook (negative growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Region 1 288 -2% -1 37 36
Region 2 605 -7% -4 76 72
Region 3 132 -11% -1 16 15
Region 4 653 -8% -5 81 76
Region 6 235 -7% -2 30 28
Region 7 1,286 -4% -5 165 160
Region 8 221 -6% -1 28 27

National Earnings

Average Annual Wage

$46,590

Average Hourly Wage

$22.40

Average Annual Range

$31,750 to $63,590

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2024 to 2034 is estimated to be -6%.
(The National average for all occupations is +3%)
Job Openings large number
  A total of 34170 average annual openings are expected for this occupation between 2024 and 2034.
(The National Average for all occupations is 1,696 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,814,000 workers in 2024.
(The National average for all occupations is 152,838 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (18.9%)
  • Retail trade (NAICS44-450) (16.7%)
  • Administrative and support and waste management and remediation services (NAICS560000) (14.4%)
  • Administrative and support services (NAICS561000) (14.1%)
  • Insurance carriers and related activities (NAICS524000) (11.8%)
  • Business support services (NAICS561400) (8.4%)
  • Professional, scientific, and technical services (NAICS540000) (7%)
  • Agencies, brokerages, and other insurance related activities (NAICS524200) (6.2%)
  • Wholesale trade (NAICS420000) (6.2%)