Hotel/Motel Clerk

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AVG. SALARY

$33,060

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What To Learn

High School

Suggested Steps to Prepare for a Hotel/Motel Clerk Career (Grades 6-12)

Check out the recommended classes, activities and skills below for each grade level. These recommendations are very general -- discuss your specific course plan with your school counselors and teachers.

AI-assisted and curriculum-reviewed guidance. Talk with your counselor or teacher about your specific plan.
Grades 6-8

Helpful Classes

  • Communication
  • Math
  • Technology
  • Health

Things to Try

  • Help welcome guests at a school event and notice what makes the experience run smoothly, Practice schedules, checklists, and polite communication during group activities, Compare how food, travel, or event plans are organized for different needs, Interview a hotel/motel clerk about service, teamwork, and keeping guests safe

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality and Tourism
  • English
  • Personal Finance
  • Health
  • Computer Applications

Recommended Learning Areas

  • guest service
  • schedules
  • money handling
  • communication
  • workplace safety

Things to Try

  • Volunteer at a school event, front desk, concession stand, or guest activity, Practice taking requests, organizing reservations, or handling simple transactions, Observe how service workers prepare spaces, supplies, and schedules before guests arrive, Shadow a hotel/motel clerk or hospitality worker to see how customer issues are solved

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality
  • Culinary Arts or Travel and Tourism
  • Business Communication
  • Algebra
  • Event Planning

Recommended Learning Areas

  • food or travel operations
  • reservations
  • event support
  • customer service
  • teamwork

Things to Try

  • Help plan an event, menu, trip, or guest activity using checklists and timelines, Practice food safety, customer service, or reservation steps depending on the role, Compare how different businesses handle bookings, inventory, or guest communication, Write a short plan for improving service speed, comfort, or organization

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality Management
  • Culinary Arts or Tourism
  • Marketing
  • Customer Service
  • Accounting

Recommended Learning Areas

  • hospitality operations
  • service recovery
  • inventory or booking systems
  • event coordination
  • sales

Things to Try

  • Complete a hospitality project tied to events, food service, travel, or guest support, Track supplies, bookings, timing, or guest feedback and summarize the results, Practice service recovery and communication during a mock customer issue, Interview professionals about operations, teamwork, and guest experience

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality Management
  • Event Planning
  • Marketing
  • Business Writing
  • Accounting

Recommended Learning Areas

  • guest experience
  • event logistics
  • business operations
  • supervision
  • customer retention

Things to Try

  • Build a portfolio with event plans, service logs, customer communications, and checklists, Complete a capstone tied to hospitality operations, culinary service, or tourism support, Compare pathways in lodging, events, travel, culinary, and customer experience roles, Practice supervision, scheduling, and communication for a service environment

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school (GED), plus on-the-job training

Most hotel, motel, and resort desk clerks typically need a high school diploma and receive orientation and training on the job.

Insider Info

Additional Information

An increasing number of schools, colleges and universities offer certificate or degree programs in hotel and tourism management.

Edward Keenan is the front office manager for a hotel. He recommends spending at least a year in the industry before enrolling in such a program. "Those who have some exposure to the industry will generally do well in the course and gain promotions at their place of employment," he explains.

"I think you probably want some customer service experience in order to understand what the business is about," says Sean Cannard, another hotel front office manager.

He suggests students try to learn the ins and outs of the industry by seeking an internship at a hotel. "That way, you'll know within the first three weeks whether or not it's right for you."

The educational institute of the American Hotel and Lodging Association offers certification to hotel desk clerks in the U.S. Certification is not required.

Extra Requirements

Voluntary certification is available from the American Hotel & Lodging Educational Institute.

For additional information, visit these websites: