Computer Network Support Specialist

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AVG. SALARY

$72,120

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EDUCATION

Associate's degree

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JOB OUTLOOK

Stable

What To Learn

High School

Suggested Steps to Prepare for a Computer Network Support Specialist Career (Grades 6-12)

Check out the recommended classes, activities and skills below for each grade level. These recommendations are very general -- discuss your specific course plan with your school counselors and teachers.

AI-assisted and curriculum-reviewed guidance. Talk with your counselor or teacher about your specific plan.
Grades 6-8

Helpful Classes

  • Math
  • Technology
  • Science
  • Communication

Things to Try

  • Build a simple app, webpage, or digital workflow and test where it breaks, Practice organizing files, data, or steps so a computer task is easy to repeat, Learn how devices, networks, or software connect and where errors can happen, Interview a computer network support specialist about troubleshooting, logic, and documentation

Focus Skills

  • Logic
  • Troubleshooting
  • Documentation
  • Data analysis
  • Precision

Helpful Classes

  • Computer Science
  • Algebra I
  • English
  • Digital Literacy
  • Geometry

Recommended Learning Areas

  • network systems
  • security controls
  • monitoring
  • troubleshooting
  • documentation

Things to Try

  • Join coding, robotics, or cybersecurity activities and document each test and fix, Build a small database, script, webpage, or network diagram and explain how it works, Practice finding bugs, login issues, or connection problems and recording the cause, Shadow a computer network support specialist or Information Technology worker to see how systems are monitored and supported

Focus Skills

  • Logic
  • Troubleshooting
  • Documentation
  • Data analysis
  • Precision

Helpful Classes

  • Computer Science
  • Algebra II
  • Networking
  • English
  • Physics

Recommended Learning Areas

  • network systems
  • security controls
  • monitoring
  • troubleshooting
  • documentation

Things to Try

  • Create and test a program, website, query, or automation task and revise it after feedback, Compare different hardware, software, or security setups and explain the tradeoffs, Practice writing clear troubleshooting notes, user instructions, or test cases, Use logs, screenshots, or system messages to diagnose a technical problem

Focus Skills

  • Logic
  • Troubleshooting
  • Documentation
  • Data analysis
  • Precision

Helpful Classes

  • Programming
  • Statistics
  • Cybersecurity or Networking
  • Technical Writing
  • Precalculus

Recommended Learning Areas

  • network systems
  • security controls
  • monitoring
  • troubleshooting
  • documentation

Things to Try

  • Complete a project in programming, networking, databases, or cybersecurity and document each step, Work with tickets, error logs, or user requests and explain how you would solve them, Test a system for performance, data quality, access, or security issues, Interview Information Technology professionals about reliability, privacy, and change management

Focus Skills

  • Logic
  • Troubleshooting
  • Documentation
  • Data analysis
  • Precision

Helpful Classes

  • Computer Science
  • Database or Networking
  • Cybersecurity
  • Statistics
  • Technical Writing

Recommended Learning Areas

  • network systems
  • security controls
  • monitoring
  • troubleshooting
  • documentation

Things to Try

  • Build a portfolio with code samples, system diagrams, troubleshooting notes, and test results, Compare pathways in software, networking, support, data, cloud, and cybersecurity, Complete a capstone tied to system design, automation, testing, or security controls, Practice technical writing, version control, and structured problem solving

Focus Skills

  • Logic
  • Troubleshooting
  • Documentation
  • Data analysis
  • Precision

Education Level

Education training and experience are required at different levels for success in different occupations.

Associate's degree

Network support specialists typically need an associate’s degree, although candidates may qualify with a high school diploma plus relevant information technology (IT) certifications.

Extra Requirements

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.