Public Safety Dispatcher

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AVG. SALARY

$53,980

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What To Learn

High School

Suggested Steps to Prepare for a Public Safety Dispatcher Career (Grades 6-12)

Check out the recommended classes, activities and skills below for each grade level. These recommendations are very general -- discuss your specific course plan with your school counselors and teachers.

AI-assisted and curriculum-reviewed guidance. Talk with your counselor or teacher about your specific plan.
Grades 6-8

Helpful Classes

  • Physical Education
  • Social Studies
  • Communication
  • Health

Things to Try

  • Practice observing surroundings, following procedures, and reporting what happened clearly, Learn basic emergency response, first aid awareness, or team drills, Compare how rules and routines help keep schools and communities safe, Interview a public safety dispatcher about responsibility, communication, and readiness

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Criminal Justice
  • English
  • Health
  • Civics
  • Physical Education

Recommended Learning Areas

  • situational awareness
  • teamwork
  • public service
  • communication
  • personal safety

Things to Try

  • Join public safety, emergency response, or school security awareness activities, Practice writing short incident summaries based on a mock situation, Learn how teams use radios, checklists, and procedures during emergencies, Shadow a public safety dispatcher or public safety worker to see how information is handled

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Criminal Justice
  • Public Safety
  • Psychology
  • English
  • Physical Education

Recommended Learning Areas

  • incident response
  • public safety systems
  • reporting
  • conflict management
  • fitness

Things to Try

  • Role-play de-escalation, communication, and decision-making during a controlled scenario, Observe how safety workers monitor people, locations, or evidence and document details, Practice chain-of-command and teamwork during drills or service projects, Compare different response options and explain which is safest and why

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Public Safety
  • Psychology
  • Government
  • Report Writing
  • Physical Conditioning

Recommended Learning Areas

  • evidence and reporting
  • emergency procedures
  • de-escalation
  • chain of command
  • ethics

Things to Try

  • Complete a public safety project involving reports, procedures, and risk assessment, Practice documenting incidents, witness statements, or evidence clearly and accurately, Study emergency plans and explain how agencies coordinate during events, Interview safety professionals about ethics, judgment, and community trust

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Public Safety Practicum
  • Government
  • Psychology
  • Report Writing
  • Health Science

Recommended Learning Areas

  • incident documentation
  • emergency coordination
  • legal procedures
  • risk assessment
  • community safety

Things to Try

  • Build a portfolio with scenario reports, safety plans, procedure notes, and reflection logs, Complete a capstone tied to emergency response, incident documentation, or risk reduction, Compare pathways in law enforcement, security, fire service, dispatch, and military roles, Practice legal, ethical, and communication standards used in public safety work

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school (GED), plus on-the-job training

Public safety dispatchers typically need a high school diploma to enter the occupation and then are trained on the job.

Insider Info

Additional Information

Most dispatch positions require a high school diploma and additional training in emergency communications. While some cities train new recruits on the job, others use established training programs, such as the ones offered by APCO International. This nonprofit educational institute also offers online training.

There are some basic skills potential dispatchers can work on. Learn to type at least 30 words per minute. Try typing while talking and listening at the same time. Learn basic CPR and first aid. And get to know the geography of the place you want to work.

"Learn the phonetic alphabets," says dispatcher Linda Olmstead. For example, the license plate 3DAH479 would be read as: "Three David Adam Henry Four Seven Nine" or "Three Delta Alpha Hotel Four Seven Nine."

Extra Requirements

Many states require dispatchers to be certified. The Association of Public-Safety Communications Officials (APCO International) provides a list of states requiring training and certification. One certification is the Emergency Medical Dispatcher (EMD) certification, which enables dispatchers to give medical assistance over the phone. Dispatchers may choose to pursue additional certifications, such as the National Emergency Number Association’s Emergency Number Professional (ENP) certification or APCO’s Registered Public-Safety Leader (RPL) certification, which demonstrate their leadership skills and knowledge of the profession.

For additional information, visit these websites: