What To Learn

High School

Suggested Steps to Prepare for a Concierge Career (Grades 6-12)

Check out the recommended classes, activities and skills below for each grade level. These recommendations are very general -- discuss your specific course plan with your school counselors and teachers.

AI-assisted and curriculum-reviewed guidance. Talk with your counselor or teacher about your specific plan.
Grades 6-8

Helpful Classes

  • Communication
  • Math
  • Technology
  • Health

Things to Try

  • Help welcome guests at a school event and notice what makes the experience run smoothly, Practice schedules, checklists, and polite communication during group activities, Compare how food, travel, or event plans are organized for different needs, Interview a concierge about service, teamwork, and keeping guests safe

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality and Tourism
  • English
  • Personal Finance
  • Health
  • Computer Applications

Recommended Learning Areas

  • guest service
  • schedules
  • money handling
  • communication
  • workplace safety

Things to Try

  • Volunteer at a school event, front desk, concession stand, or guest activity, Practice taking requests, organizing reservations, or handling simple transactions, Observe how service workers prepare spaces, supplies, and schedules before guests arrive, Shadow a concierge or hospitality worker to see how customer issues are solved

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality
  • Culinary Arts or Travel and Tourism
  • Business Communication
  • Algebra
  • Event Planning

Recommended Learning Areas

  • food or travel operations
  • reservations
  • event support
  • customer service
  • teamwork

Things to Try

  • Help plan an event, menu, trip, or guest activity using checklists and timelines, Practice food safety, customer service, or reservation steps depending on the role, Compare how different businesses handle bookings, inventory, or guest communication, Write a short plan for improving service speed, comfort, or organization

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality Management
  • Culinary Arts or Tourism
  • Marketing
  • Customer Service
  • Accounting

Recommended Learning Areas

  • hospitality operations
  • service recovery
  • inventory or booking systems
  • event coordination
  • sales

Things to Try

  • Complete a hospitality project tied to events, food service, travel, or guest support, Track supplies, bookings, timing, or guest feedback and summarize the results, Practice service recovery and communication during a mock customer issue, Interview professionals about operations, teamwork, and guest experience

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Helpful Classes

  • Hospitality Management
  • Event Planning
  • Marketing
  • Business Writing
  • Accounting

Recommended Learning Areas

  • guest experience
  • event logistics
  • business operations
  • supervision
  • customer retention

Things to Try

  • Build a portfolio with event plans, service logs, customer communications, and checklists, Complete a capstone tied to hospitality operations, culinary service, or tourism support, Compare pathways in lodging, events, travel, culinary, and customer experience roles, Practice supervision, scheduling, and communication for a service environment

Focus Skills

  • Communication
  • Service
  • Organization
  • Multitasking
  • Teamwork

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school preferred, plus moderate length, on-the-job training

Most concierges agents are provided on-the-job training from their employer. Employers prefer applicants who are high school graduates.

Insider Info

Additional Information

Concierges have many different college backgrounds, ranging from art history to a master's in education to hotel management. It is an asset to have a degree in hotel management, but not essential. Most skills are acquired on the job.

Concierge Bertine Hage says knowing another language is a marketable skill that can result in quicker employment.

Concierge Troy Glenn says people who want to be concierges should familiarize themselves with different cultures. You will be exposed to many different types of people, all of whom have different etiquette rules.

Concierges also need to learn how to address dignitaries and how to approach them.