Dispatcher

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AVG. SALARY

$60,930

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What To Learn

High School

Suggested Steps to Prepare for a Dispatcher Career (Grades 6-12)

Check out the recommended classes, activities and skills below for each grade level. These recommendations are very general -- discuss your specific course plan with your school counselors and teachers.

AI-assisted and curriculum-reviewed guidance. Talk with your counselor or teacher about your specific plan.
Grades 6-8

Helpful Classes

  • Physical Education
  • Social Studies
  • Communication
  • Health

Things to Try

  • Practice observing surroundings, following procedures, and reporting what happened clearly, Learn basic emergency response, first aid awareness, or team drills, Compare how rules and routines help keep schools and communities safe, Interview a dispatcher about responsibility, communication, and readiness

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Criminal Justice
  • English
  • Health
  • Civics
  • Physical Education

Recommended Learning Areas

  • situational awareness
  • teamwork
  • public service
  • communication
  • personal safety

Things to Try

  • Join public safety, emergency response, or school security awareness activities, Practice writing short incident summaries based on a mock situation, Learn how teams use radios, checklists, and procedures during emergencies, Shadow a dispatcher or public safety worker to see how information is handled

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Criminal Justice
  • Public Safety
  • Psychology
  • English
  • Physical Education

Recommended Learning Areas

  • incident response
  • public safety systems
  • reporting
  • conflict management
  • fitness

Things to Try

  • Role-play de-escalation, communication, and decision-making during a controlled scenario, Observe how safety workers monitor people, locations, or evidence and document details, Practice chain-of-command and teamwork during drills or service projects, Compare different response options and explain which is safest and why

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Public Safety
  • Psychology
  • Government
  • Report Writing
  • Physical Conditioning

Recommended Learning Areas

  • evidence and reporting
  • emergency procedures
  • de-escalation
  • chain of command
  • ethics

Things to Try

  • Complete a public safety project involving reports, procedures, and risk assessment, Practice documenting incidents, witness statements, or evidence clearly and accurately, Study emergency plans and explain how agencies coordinate during events, Interview safety professionals about ethics, judgment, and community trust

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Helpful Classes

  • Public Safety Practicum
  • Government
  • Psychology
  • Report Writing
  • Health Science

Recommended Learning Areas

  • incident documentation
  • emergency coordination
  • legal procedures
  • risk assessment
  • community safety

Things to Try

  • Build a portfolio with scenario reports, safety plans, procedure notes, and reflection logs, Complete a capstone tied to emergency response, incident documentation, or risk reduction, Compare pathways in law enforcement, security, fire service, dispatch, and military roles, Practice legal, ethical, and communication standards used in public safety work

Focus Skills

  • Communication
  • Attention
  • Judgment
  • Procedure-following
  • Multitasking

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school (GED), plus on-the-job training

Many dispatchers are at the entry level and do not require more than a high school diploma. Workers usually develop the necessary skills on the job. This informal training lasts from several days to a few months, depending on the complexity of the job.

Insider Info

Additional Information

You usually don't need more than a high school diploma to enter this line of work. Those with more advanced computer and business skills or experience will stand a better chance of landing a job, however. So will those with knowledge of the transport sector in which they want to work.

Conrad Helman's job as route supervisor for a waste disposal company involves several things, including route and crew scheduling. He says a good knowledge of trucks and how they operate wouldn't hurt.

"You don't go to school to be a scheduler," says scheduling manager Joe Koffman. "But you may need to be familiar with numerical analysis. And in this day and age, you have to understand computers and operating systems."